All shipping for online orders is via FedEx Ground. Online orders will normally ship within 24 hours upon receipt of order. You will receive an e-mail acknowledgement and tracking number when your order ships. Orders are shipped without signature required unless you contact us beforehand with this request For returns, if Novo-Tech has made an error in delivering the wrong product from the original order, we will exchange the product and cover shipping. If the customer wishes to exchange their original order for another product, there will be a 15% restocking fee plus the customer is responsible for return shipping and redelivery. All returns must have a Return Material Authorization (RMA) which can be obtained at info@water-keep.com.(FedEx surcharge applies). Buyer agrees to accept FedEx delivery confirmation as proof of delivery. Buyer agrees that no signature is required by buyer as delivery confirmation unless specific arraignments are made with Novo-Tech. Additional Shipping and Handling charges will be assessed for this service. Buyer agrees that no chargebacks will be made to Novo-Tech resulting from product ordered and delivered to an incorrect address provided by the Buyer. Buyer agrees than no chargeback will be made to Novo-Tech upon proof of delivery confirmation by FedEx to address provided by Buyer at time of purchase. Upon no circumstances is a signature required by Buyer as proof of delivery confirmation unless Buyer specifically requests this special service for an additional charge at time of purchase.