All shipping for online orders is via FedEx Ground or US Postal. Online orders will normally ship within one business day upon receipt of order but may be delayed due to holidays or other circumstances. You will receive an e-mail acknowledgement and tracking number when your order ships. Orders are shipped without signature required unless you contact us beforehand with this request. For returns, if Novo-Tech has made an error in delivering the wrong product from the original order, we will exchange the product and cover shipping. If the customer wishes to exchange their original order for another product, the customer is responsible for return shipping and redelivery fees. All returns must have a Return Material Authorization (RMA) which can be obtained at info@water-keep.com. 

Buyer agrees to accept FedEx delivery confirmation as proof of delivery. Buyer agrees that no signature is required by buyer as delivery confirmation unless specific arraignments are made with Novo-Tech. Additional Shipping and Handling charges will be assessed for this service. Buyer agrees that no chargebacks will be made to Novo-Tech resulting from product ordered and delivered to an incorrect address provided by the Buyer. Buyer agrees that no chargeback will be made to Novo-Tech upon proof of delivery confirmation by FedEx to address provided by Buyer at time of purchase. Upon no circumstances is a signature required by Buyer as proof of delivery confirmation unless Buyer specifically requests this special service for an additional charge at time of purchase.